Terms of service
Last updated: 24 October 2026
These terms apply when you buy from this website. Warmhold is a trading name of DEXKEY LTD, a private limited company registered in England and Wales, with its address at 71-75 Shelton Street, London WC2H 9JQ, United Kingdom. When we say "we" or "us", we mean DEXKEY LTD. If anything here is unclear, write to us before you order.
1. The products
We describe our products as accurately as we can, including size, materials and heat settings. Colors can look slightly different from one screen to another.
2. Prices and payment
Prices are shown in US dollars. Shipping within the United States is free, and any sales tax that applies to your address is shown at checkout before you pay. Payment is taken in full when you place your order and is processed by our payment provider; we never see or store your full card details. If we find a pricing mistake after you order, we'll tell you and give you the choice of paying the correct price or cancelling for a full refund.
3. Placing an order
Your order is an offer to buy. We accept it when we send you the shipping confirmation; until then we can decline it, for example if the product is unavailable, we suspect fraud, or we can't deliver to your address. If we decline an order you've already paid for, we refund you in full. If you'd like to cancel before your order ships, write to us as soon as you can and we'll cancel and refund it if it hasn't left the warehouse yet. Once it has shipped, our returns policy applies.
4. Shipping
We currently ship to addresses in the United States only. Delivery estimates are shown at checkout; they're our best estimate rather than a guarantee, and delays by the carrier are outside our control. Your order becomes your responsibility once it's delivered to the address you gave us. Details are on the shipping page.
5. Returns and refunds
You can return a blanket within 30 days of delivery for a refund of the purchase price, as long as it's clean, complete and unused beyond trying it. If it arrives damaged or faulty, we replace it or refund you, your choice. The full policy is on the returns and refunds page.
6. Warranty
Our blankets are covered by a five-year warranty against defects in materials and workmanship. The warranty page explains what's covered and how to claim. The warranty is in addition to any rights you have under the law where you live and doesn't reduce them.
7. Using the blanket safely
A heated blanket is an electrical appliance. Please read and follow the safety and care guide and the instructions supplied with it. It isn't for infants, young children, pets, or anyone who can't feel heat or operate the controller, and it shouldn't be used folded, bunched, wet or damaged. We're not responsible for loss or damage caused by using it contrary to those instructions.
8. Our liability
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't be limited by law. Beyond that, our total liability to you in connection with an order is limited to the amount you paid for it, and we're not liable for losses that weren't a foreseeable result of our breaking these terms.
9. This website
The text, photographs, graphics and design on this website belong to DEXKEY LTD or our licensors. You may view and print pages for your own use, but not reproduce or reuse them commercially without our written permission. We try to keep the site accurate and available but can't promise it will be error-free or uninterrupted.
10. Privacy
How we handle your personal information is described in our privacy policy.
11. Governing law
These terms are governed by the laws of England and Wales. If you're a consumer, you also keep the benefit of any mandatory consumer protection laws of the place where you live, and you can bring a claim in your local courts. If we have a disagreement, please contact us first; we'd rather sort it out directly.
12. Changes to these terms
We may update these terms from time to time. The version in force when you place an order is the one that applies to that order.
13. Contact
DEXKEY LTD, trading as Warmhold
71-75 Shelton Street, London WC2H 9JQ, United Kingdom
Email: support@warmhold.shop