Returns and refunds
You can return the blanket within 30 days of delivery for a full refund of the purchase price. There's no restocking fee.
How it works
- Write to us with your order number. We'll reply with the return address and instructions.
- Pack the blanket with its controller and cord, in the original packaging if you still have it.
- Once it arrives and has been checked, the refund goes back to your original payment method. Allow 5 to 10 business days for your bank to show it.
The conditions
The blanket should be clean, complete, and unused beyond trying it. Return shipping is paid by you, unless the blanket arrived damaged or faulty, in which case we cover it.
Damaged or faulty on arrival
Send us a photo or a short description within 7 days of delivery and we'll replace it or refund you, your choice. There's no need to send the faulty one back unless we ask.
Cancelling before it ships
Changed your mind right after ordering? Write to us as soon as you can. If the order hasn't left the warehouse, we'll cancel it and refund you in full. If it has already shipped, the 30-day return above applies.
Who you're dealing with
Warmhold is a trading name of DEXKEY LTD, 71-75 Shelton Street, London WC2H 9JQ, United Kingdom.